paldo66 Privacy Policy — How We Protect Your Personal Data

1. Overview & Data Controller

paldo66 ("we," "us," "the Platform") is the data controller responsible for the personal data of registered players and visitors to paldo66.co. As a PAGCOR-regulated online casino and sports betting platform serving Filipino players, paldo66 processes personal data in accordance with its regulatory obligations, its contractual duties to players, and the requirements of RA 10173 and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through:

• The paldo66 website at paldo66.co and all associated pages;
• The paldo66 account registration, KYC verification, and login processes;
• All game products, betting markets, deposit and withdrawal transactions;
• Customer support interactions via live chat and email;
• Promotional and marketing communications where you have consented to receive them.

If you have questions about this Policy or wish to exercise your data rights, please contact paldo66's Data Protection Officer as described in Section 13.

2. Personal Data We Collect

paldo66 collects the following categories of personal data about players and site visitors:

Identity & Contact Data:

• Full legal name as it appears on your government-issued Philippine identification document;
• Date of birth (collected to verify the 21+ age requirement mandated by PAGCOR);
• Philippine mobile number (Globe or Smart);
• Email address;
• Residential address in the Philippines.

Identity Verification (KYC) Data:

• Scanned or photographed copies of government-issued Philippine IDs (UMID, Passport, Driver's License, PhilSys National ID);
• Selfie photographs used for facial verification purposes;
• Source-of-funds documentation where required under PAGCOR's anti-money laundering framework.

Financial Data:

• GCash mobile wallet number and transaction reference numbers;
• PayMaya account details where used for transactions;
• Bank account details (BPI, BDO, Metrobank) where used for withdrawals;
• Transaction amounts, dates, and payment method identifiers.

Gaming & Behavioural Data:

• Game history, bet amounts, win/loss records, and session duration data;
• Bonus and promotion usage history;
• Responsible gaming tool usage (deposit limits, self-exclusion requests).

Technical Data:

• IP address, device type, operating system, and browser information;
• Login timestamps, session duration, and geographic location data;
• Cookie and analytics data as described in Section 10.

Communications Data:

• Records of customer support interactions via live chat and email;
• Marketing communication preferences and opt-in records.

3. How We Collect Your Data

paldo66 collects personal data through the following means:

• Direct Provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or claiming promotions;
• Automated Technical Collection: Data collected automatically through cookies, server logs, and analytics tools when you visit paldo66.co or interact with the platform;
• Third-Party Payment Providers: Transaction confirmation data received from GCash, PayMaya, and banking partners when you conduct financial transactions on paldo66;
• Identity Verification Partners: Data received from KYC and identity verification service providers used to confirm the authenticity of documents submitted by players;
• PAGCOR and Regulatory Sources: Data received from PAGCOR or other competent authorities in connection with regulatory compliance and responsible gaming obligations.

4. Purposes of Processing

paldo66 processes your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your paldo66 player account, including authentication and security;
• Age & Identity Verification: Verifying that you meet the 21+ age requirement and confirming your identity in compliance with PAGCOR KYC requirements;
• Transaction Processing: Processing GCash deposits, PayMaya payments, bank withdrawals, and all other financial transactions on the platform;
• Regulatory Compliance: Meeting paldo66's obligations under PAGCOR's licensing conditions, the Philippines' Anti-Money Laundering Act (AMLA), and RA 10173;
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and administering deposit limits, cool-off periods, and self-exclusion requests;
• Customer Support: Responding to queries, resolving disputes, and providing assistance via paldo66's 24/7 live chat and email support;
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, account takeovers, money laundering, and unauthorised access;
• Marketing (with consent): Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive marketing communications;
• Platform Improvement: Analysing aggregated usage data to improve paldo66's game library, payment flows, and overall player experience.

5. Legal Basis for Processing

Under RA 10173, paldo66 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and paldo66 — including account management, payment processing, and game delivery;
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, and applicable Philippine law;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, affirmative consent that may be withdrawn at any time.

6. Data Sharing & Third Parties

paldo66 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

• PAGCOR: As required under paldo66's operating licence — player data, transaction records, and responsible gaming information may be reported to PAGCOR in accordance with its regulatory framework;
• Payment Processors: GCash (GXI), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and card payment networks, solely for the purpose of processing your transactions;
• KYC & Identity Verification Providers: Third-party service providers engaged to verify the authenticity of identity documents submitted during the KYC process;
• Anti-Fraud & AML Service Providers: Technology platforms used to detect and prevent fraudulent activity and money laundering, as required under the Philippine AMLA;
• Game Providers: Where gameplay data must be transmitted to third-party game providers (e.g., JILI, Pragmatic Play, Evolution Gaming) to deliver game content, subject to their own data processing agreements;
• Legal Authorities: Philippine law enforcement agencies, courts, or regulatory bodies where paldo66 is legally required to disclose data.

7. Data Retention

paldo66 retains personal data only for as long as necessary for the purposes for which it was collected, subject to legal and regulatory minimum retention requirements:

• Account & KYC Data: Retained for the duration of the player relationship and for a minimum of 5 years following account closure, in compliance with PAGCOR's AML record-keeping requirements;
• Transaction Records: Minimum 5 years from the date of the transaction, as required under the Philippines' AMLA;
• Gaming History: Retained for a minimum of 3 years to support dispute resolution and responsible gaming monitoring;
• Customer Support Records: Retained for 2 years from the date of the last interaction;
• Marketing Consent Records: Retained until consent is withdrawn, plus an additional 1 year for compliance audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with paldo66's data destruction procedures.

8. Data Security

paldo66 implements technical and organisational security measures appropriate to the sensitivity of personal data processed, including:

• 256-bit SSL/TLS encryption for all data transmission between your device and paldo66's servers;
• Encryption at rest for stored personal data, KYC documents, and financial records;
• Password hashing using industry-standard algorithms — paldo66 staff cannot view your account password;
• Access controls limiting personal data access to authorised personnel on a strict need-to-know basis;
• Regular security audits and penetration testing by independent third parties;
• Multi-factor authentication available for player accounts and mandatory for internal administrative access;
• Automated fraud and anomalous login detection systems.

9. Your Data Rights Under RA 10173

As a data subject under the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data held by paldo66:

• Right to Be Informed: You have the right to be informed about what personal data paldo66 collects about you, the purposes of processing, and your rights — as provided in this Policy;
• Right to Access: You may request a copy of the personal data paldo66 holds about you, subject to identity verification;
• Right to Correction: You may request correction of inaccurate or incomplete personal data held by paldo66;
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention obligations;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider;
• Right to Object: You may object to processing of your personal data for marketing purposes at any time;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact paldo66's Data Protection Officer as described in Section 13. paldo66 will respond to all data rights requests within 15 business days. If you are not satisfied with paldo66's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Cookies & Tracking Technologies

paldo66 uses cookies and similar tracking technologies on the paldo66.co website. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication, login state, and security features. These cannot be disabled without preventing use of the platform;
• Performance & Analytics Cookies: Used to collect anonymised usage data about how Filipino players interact with paldo66 — page views, session duration, error rates. Used to improve platform performance;
• Functional Cookies: Remember your preferences such as language settings, display preferences, and recently played games;
• Marketing Cookies (with consent only): Used where you have consented to receive personalised promotional content related to paldo66 offers and game recommendations.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the paldo66 platform. Non-essential cookies are only placed following your explicit consent via paldo66's cookie consent mechanism.

11. Minors & Age Restriction

paldo66's services are strictly for persons aged 21 years and above, in accordance with PAGCOR's age restriction requirements. paldo66 does not knowingly collect personal data from individuals under 21 years of age.

If paldo66 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted except as required to document the violation, and any funds will be returned to the originating payment method after applicable deductions.

If you believe that a minor has registered on paldo66, please notify paldo66's customer support immediately so that appropriate action can be taken.

12. Changes to This Privacy Policy

paldo66 may update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or operational changes. Material changes will be notified to registered players via email or in-platform notification at least 7 days prior to taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of paldo66 following any update constitutes your acknowledgement of the revised Policy. If you do not agree with any revision, you may request account closure as described in the Terms & Conditions.

13. Contact Our Data Protection Officer

For any queries regarding this Privacy Policy, to exercise your data rights under RA 10173, or to submit a data-related complaint, you may contact paldo66's designated Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the paldo66 in-platform chat support widget
• Email (plain text): support paldo66.co
• Subject Line: Please mark data rights requests with the subject "Data Privacy Request — [Your Name]"
• Response Time: paldo66 will acknowledge all data rights requests within 3 business days and provide a substantive response within 15 business days